Shipping & Returns

Satisfaction Guarantee
If for any reason you aren't fully satisfied with your printed piece, we will either reprint it or provide a refund, under the following terms and conditions:  

We will not honor the Full refund guarantee to any shipping claims. We will only reprint orders damaged or confirmed as lost by UPS or FedEx.
 
We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

Maximum refund per order or customer is $1000. The only remedy for orders over $1000 is reprinting of the original order quantity to correct product defects for which we are responsible. We are always reasonable to work with on orders of any size, but the lawyers made us put this part in to protect ourselves from possible fraud.

This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order as described above. We are not responsible for any other damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
 
This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Planet3Press.com is not liable for U.S. Postal Service errors, including loss, misdelivery or delay.


Delivery
Unless separately listed in the Estimate, the Estimate is for a single shipment (*i.e., one continuous, uninterrupted delivery of complete job order without storage), F.O.B. local customer’s place of business or F.O.B.  Planet3Press.com’s platform for out-of town customers.  Unless separately listed in the Estimate, the Estimate will not include charges related to delivery from customer or customer’s supplier to Planet3Press.com or special priority pickup or delivery service. Customer’s or customer’s supplier’s delivery or special priority pickup or delivery service upon customer’s request will be charged by Planet3Press.com.  Materials delivered from customer or customer’s supplier will be verified with supplier’s ticket(s) only as to cartons, packages, or other items delivered.  The accuracy of quantities contained in such materials delivered as indicated on supplier’s ticket(s) will not be verified, and Planet3Press.com will not be liable for shortage based on supplier’s ticket(s).